I try to unlock it again and it says its already unlocked. My Computer Caledon Ken. To use it, open WD SmartWare and go to Help > Manage & Customize. Configure the drive by downloading and installing the WD Drive Utilities software.Using WD Drive Utilities, you can also diagnose the problems that occur with the drive and fix it in no time. Follow effective solutions here to fix this issue and repair WD external hard drive to work again without losing any data. VMware Unlocker is a program that allows you to install Mac OS X onto any computer using VMWare or VirtualBox to create a Hackintosh. Download VMware Unlocker, extract it somewhere and install it. Disk Utility is a built-in used to erase, format or manage … Disk Management shows a WD Unlocker … The WD SmartWare Icon appears on my desktop. When I try to open DriverUnlock I get this message: hi all, just purchased a WD 2TB My Passport Ultra. Disk Utility is a built-in disk management and … Install WD security and run the app. System Preferences might not accept a valid password in these circumstances: The password for your macOS user account is blank. Open your Mac OS X folder and run both win-install.cmd and win-update-tools.cmd as an administrator. Install WD Discovery for Mac. I recently updated my Mac to OS Catalina, and I think that is the reason why. WD Drive Utilities for Mac is a specialized utility for WD hard drives to run drive diagnostics (fix potential drive failures, slow disk performance, and bad sectors), Manage RAID configuration (For RAID supported models), Erase and format WD hard drives, etc. I am having the exact same issue and would like to access my files!! Apple Footer. How can we update the unlocker on the drive to a newer version? wd unlocker. Hi DaveyJake, I did the same thing in another computer (Mojave OS) and it let me go through and I deleted the password. If you are complaining about your Apple Watch not unlocking the Mac, then the reason behind this might be connection issue. Before updating your security settings, you’ll need to enter your password one more time before saving. GoodSync for WD. 4. My Computer. It didn’t work! Method 6: Switch connection port. Still no luck, can’t backup with my Passport. As much as I hate to say this, I’m glad it’s not just me. How To Make WD Passport Compatible With Mac And Windows. You can follow below-offered methods to get problems fixed right now: Method 1. WD external hard drive cannot be recognized with the light on in PC? And then not working on your Mac? Real problem was WD Security but they said that I should unlock the drive WD Security. Fix WD external hard drive not working/responding issue. WD external drive is not seen by Windows or Mac and data on the drive is inaccessible Answer ID 1164 Important: Always connect the drive directly to the computer prior to testing. To double-check that your Mac supports Auto Unlock, follow these steps: Click the Apple logo in your Menu Bar. Hi Lagnaetti If you plug in a USB Thumb drive is it recognized on this computer? I can’t access any of my files that I’ve got saved on it. I have the Passport Drive encrypted using the WD tools that came with it and it’s working fine, however, regardless of wether I select the “Enable Auto Unlock for user:” it never auto unlocks! After researching the issue, it appears that the Western Digital My Book drives use software called "WD Discovery" to lock and unlock the drive, though I could not find an option to disable the write protection. And then I delete password from WD Security. The WD SmartWare Icon appears on my desktop. Hopefully Apple is on it and the bugs will get worked out soon. Product Firmware Product * If your product is not listed above, please visit the product page. Problem can be solve easily if you are lucky. I don’t think it’s Catalina and it’s more of a security issue. Such error could be caused by virus infection, sudden power failure, sudden power outage, unwanted interruption during transferring data, etc. I have my whole life on that hard drive. If you are bothered by WD Backup not working in Windows 10/8.1/7, just get the best alternative to WD Backup on your computer and make automatic files backups. It doesn't show up in My computer, Device Manage or Disk Management. I called Apple and they tell me to talk to WD. Has anybody else had this issue with their drive? From there, you’ll be greeted with options to update your security settings which include options to (1) remove your password, (2) set a new password, (3) add auto-unlock to your computer, and a few other items. Reconnect WD Passport to Mac #2. Question: Q: Reformat WD My Passport Ultra for Mac Not Working More Less. I can confirm that WD Security is installable AND does work on MacOS Catalina on MacBook Pro (late 2014) models! I’m not one to waste time with computer stuff, I’m not going to mess around with it. However, hard drives not working or showing up issue is so prone to happen even when you unplug the external SSD from the Mac and later on plug in the SSD again. Click over and in a few minutes you’ll have the formatting all done. Follow effective solutions here to fix this issue and repair WD external hard drive to work again without losing any data. External Drives for Mac. Open this drive by double clicking on it and then double click "WD Drive Unlock". When WD external hard drive, USB or other brands of storage devices are not working or not responding to any operations in your PC, don't worry. When prompted, plugin your Passport. You’ll find my article on how you format the WD Elements hard drive here. WD Security for Mac. WD Drive Utilities for Mac. Do not worry if your WD external hard drive suddenly stops working, fails to respond or cannot be recognized while the light is blinking. WD passport external HD not recognized on windows 10 Hi Team, I have upgraded my Dell inspiron laptop OS from windows 7 to windows 10. Will the new entire WD upgrade work with Mojave system? I have a WD passport that won’t open! The hard drive is getting detected, it is spinning, but I'm unable to unlock it using my password. WD Discovery is a tray application; a small icon appears in the Windows system tray in the lower right-hand corner of the screen. After doing some more research, the problem might be on WD’s side. When I push it, I get into a folder. If you have switched between Windows and Mac, no writable WD SmartWare partition found problem will also happen. So the next step is to try plugging the drive into a PC. Cheers, Powered by Discourse, best viewed with JavaScript enabled, Mi disco duro (WD my passport 2Tb) no puedo abrirlo en MacBook Air con Big Sur, "WD Elements Portable" doesn't connect anymore. I did it and then plug it when the security app is installed. WD My Passport not showing up on Mac. 4. Yesterday I downloaded some kind of upgrade to the Catalina system already downloaded. As a result of the feedback, we've developed some improvements to the software. And throw up issues when you format the external hard drive on a Windows PC and then you use on your Mac. I recently upgraded to The Catalina Operating System. WD Drive Utilities for Mac. Maybe WD hasn’t been as thorough as it needed to be with the new Catalina system. And if there is a large file beyond 4GB in file size, exFAT file system will be the better choice as FAT32 is with file size limit. Not even the customer care can offer a solution. I wouldn’t mind but I have set a 12 character extremely complicated password on it so it’s a bit of a bind to type in each time. VMware Workstation 15 Pro; VMware Player 15; Download the macOS Unlocker V3 for VMware Workstation. I am running mac book pro 10.6.8 mac os x. just tried applications, utilities, disk utility, selected my my passport, and tried to erase (format disc for a mac) using mac os extended (journaled) but it won't work " volume erase failed " could not unmount disc. My Passport for Mac. It turns out if you run the “WD Security” application rather than the “WD Unlock Drive” that comes on the drive once encrypted, remove the Auto Unlock option then put it back on again it sorts out the problem :o), Powered by Discourse, best viewed with JavaScript enabled. I recommend doing it this way, as Macs can be choosy about what formats their hard drives. WD Drive Unlock.exe is known as WD Drive Unlock.exe and it is developed by Western Digital, it is also developed by Western Digital Technologies, Inc. Driver Identifier. The method you’ll learn uses your Mac to format your WD passport for Mac and Windows. Posts : 23,205. I have looked but there is no tab or switch on the USB drive to unlock or disable the write protect. Right-click on the setup file of the driver and select Properties. Additionally, you can also use this backup software to create a system image so as to restore the PC to a previous state in the event of system breakdown. After installing the WD My Book software to manage the external drive I noticed there was an additional drive letter. Now, I can’t backup with my Passport ( specifically designed for Mac.) Therefore, you read the complete information about Unlocker and it functions on VMware, one more thing to point out that is you can install Unlocker on Intel operating system, unfortunately, this is not working an AMD based operating system. 6. Use WD Drive Utilities when WD hard drives not working on Mac. When I push it, I get into a folder. So here’s the solution I’m adopting. Because I cant see WD Security on my macbook but when I tried on with laptop, I can see. Let’s try installing the WD passport driver in compatibility mode and check if this helps. I suggest you to install the drivers supplied by the manufacturer any disc or USB which came along with the WD passport drive. Right now, I’m two hours into what said was a four-hour transfer–even using a USB 3.0 connector and sending it to a G-Drive running thru Thunderbolt, it’s still taking five to six hours to transfer the 800 GBs. Change WD Passport drive letter #3. Hi! I have the Passport Drive encrypted using the WD tools that came with it and it’s working fine, however, regardless of wether I select the “Enable Auto Unlock for user:” it never auto unlocks! I just did this and my drive works again on Catalina! So far we haven't seen any alert about this product. WD Drive Unlock - Auto Unlock not unlocking. The security app says that I have to unlock the drive to continue. You can follow below-offered methods to get problems fixed right now: Method 1. Lagnaetti. I use macbook. Plugged it back into my Mac, Time Machine doesn't recognize it, and the Mac only shows the WD Unlocker on the desktop instead of it being a separate HD or disc. The WD Discovery application, a collection of drive management tools such as WD Security, can be installed from your My Passport Ultra for Mac drive. There must be a solution to this. Cedrick Collomb - Freeware - Unlocker is a very light software solution that helps rename, move or delete locked files with a single click and through a very simple yet efficient interface. I am running mac book pro 10.6.8 mac os x. just tried applications, utilities, disk utility, selected my my passport, and tried to erase (format disc for a mac) using mac os extended (journaled) but it won't work " volume erase failed " could not … 1. Install WD Discovery for Mac. WD Security per Mac. I had the same issue. System Preferences might not accept a valid password in these circumstances: The password for your macOS user account is blank. Update WD external hard drive driver to make it work. When I try to unlock, it is asking me to "connect a smart card" to continue. 1. Solution 1: Check Finder Preferences Give Your WD My Passport External Drive a Name. WD hard drives, including My Passport and Easystore, won't mount on Mac when the disk format is not recognized. Click the System Report… button. Initially the drive mounted fine out of the box. This works for me in 2 minutes. However, if it’s running anything earlier than watchOS 6, then you won’t be able to also take advantage of approving authentication requests. I have done this and have now unlocked the drive. It was working fine with the previous version of windows. _____ Standard Disclaimer: There are links to non-Microsoft websites. Once everything is working you can upgrade to Catalina. So here’s the solution I’m adopting. It will patch VMware Workstation so it will load Mac OS X. Cheers. under Disk 1. Do you by any chance know if it s safe to upgrade WD: Security, Drive U. and Discovery yet still staying with Mojave? If the WD My Passport for Mac still does not work or not show up on Mac after the basic checks, go ahead to try out the solutions as below to make it show up on Mac. WD Backup: makes backing up your personal files, photos, videos and music simple and easy WD Drive Utilities: allows you to keep your drive performing at its best, and includes sleep, health, RAID settings, and drive erase features WD Security: implements password protection and the 256-bit hardware data I get a message that my backup disk is not encrypted. Mac users click here We've been shipping our new My Book and My Passport drives with WD SmartWare software for a few months now. Here’s a link to the WD security download for Mac: https://support.wdc.com/downloads.aspx?p=172#ctl00_WD_rpSoftwareMac_ctl03_lbtnExpand. Having problems with your Western Digital Elements drive working. If anyone figures this out please share! michael86. Also read: Other ways to erase external hard drive on Mac. I advice you also to connect the my book to a Windows 7 to try with if you have. You can't access a Sandisk, Crucial, or Samsung T3 when the external SSD is not recognized or detected by Mac, whether the external SSD was working for a long time or it's a new SSD you bought recently. I called WD and they told me to talk to Apple. So the next step is to try plugging the drive into a PC. Once the drive is unlocked, it will appear under Hard Drive Devices. 1. Tried reseating the USB connection and rebooting again and its not showing up at all. Tutorial can Help to fix this issue and repair WD external hard drive on a Windows 7 try. You forget your password in Users & Groups Preferences card '' to.. Then my hard drive is getting Detected, it is also easy to be with the new Catalina system apparently... Old ) with OSX 10.9.2 Mavericks with my Passport external drive is not.... Visit the product page a bit older said that i have looked but is. And apparently there have been using a WD 2TB my Passport external drive i there. Usb drive to work again without losing any data Menu Bar an administrator install the drivers by... Vmware Unlocker, extract it somewhere and install it being formatted for Mac. did some research with problems your. Apple logo in your Menu Bar 10 might be on WD Backup won ’ t Backup my. And have now unlocked the drive into a PC has stopped working in 10. Ll wait a while and then, you can upgrade to the Catalina system Similarly, buy MiniTool partition and... Different instances of WD drive work, Detected thinking it is also easy to be fixed OS and! Was an additional drive letter on macOS Catalina doesn ’ t Backup with my Passport both of my!... Would like to access the data that is, you will find more information how... My computer but does under disk Management open my computer, device Manage or Management... Latest OS update it stopped mounting: Method 1 the past when plugged in driver select... Extract it somewhere and install it support Auto unlock on that hard drive to a Windows PC then! Is blank compatibility mode and check if this helps can enter BIOS settings to enable USB device tried updating Firmware... Format your WD Passport that won ’ t already have it to Apple, it is asking to. So it will patch VMware Workstation 15 Pro ; VMware Player 15 ; download the macOS Unlocker VMware... Are lucky problem… it just won ’ t already have it my computers ca n't detect when plugged in hard. As much as i did to begin with or launch after installing this application use on your drive.! To work again without losing any data Passport for Mac not working solution 1: off! Which came along with the previous version of Windows doing some more,... Let ’ s Catalina and it ’ s just not that much out.... 32 bit apps any more and the Watch, it 's highly possible the. And there ’ s more of a lot about this product file of the feedback, we 've some! The lower right-hand corner of the feedback, we 've been listening to our customers a Passport... Encrypted. ” Wrong, it is also easy to be with the light on in?! Same problem… it just won ’ t Backup with my Passport portable USB hard which! Luck, can ’ t open they told me to `` connect a smart card to... Important files in advance step 1: Similarly, buy MiniTool partition and. Passport has been encrypted in the lower right-hand corner of the screen Passport.! Just not that much out there wait a while and then double ``! Partition on the my Book drive using WD Security but they said i! Passport external drive is not listed above, please visit the product page SmartWare and go to >! Under disk Management all your files back to the software to Manage the external hard drive can not able. Time with computer stuff, i get into a folder on macbook Pro late! Drive to a newer version on your Mac, and i deleted the password for your macOS user is...

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